Erias Ventures was founded to serve its customers with an entrepreneurship mindset. We value creative problem solving, open communication, and empowering our employees to make decisions and put forth new ideas.

We are seeking engineers who wish to grow their careers and want to become part of a strong, entrepreneurial-minded, and technical company focused on bringing innovative solutions to the difficult mission problems facing our customers.

Description
The Customer Support Advocate will provide functional, technical or administrative support to resolve customer problems and queries. Provides customer support for the applications that the team builds and maintains. Tracks customers inquiries in Jira, resolves administrative requests that do not require a developer, and coordinates with developers to execute more complicated transactions. Documents any new processes created to solve customer inquiries.  Some examples of customer inquiries are updating user accesses, processing requests to update records, and redirecting customers when their inquiry comes to the wrong team.    

Requirements
A current Top-Secret/SCI with FS polygraph security clearance is required. Candidates cannot be sponsored or nominated for a government security clearance under this position.

Required skills:

• Excellent communication skills (written and spoken), and the ability to troubleshoot issues on their own.
• Ability to respond to customer inquiries in a timely and professional manner.
• Jira Issue Tracking

• Agile Business Analysis

Benefits
Erias Ventures provides employees with a complete benefits package that includes:

• Above Market Hourly Pay that includes Paid Time Off, Birthday Off, Flexible Work Schedules
• 11% Roth or Traditional 401k with Immediate Vesting and Deposit
• Company subsidized Medical Coverage
• 100% Company Paid Vision and Dental Coverage
• 100% Company Paid Long Term Disability, Short Term Disability, and Group Life Insurance
• Monthly Internet and Wellness Reimbursement
• Company Paid Professional Development and Training
• Technology and Productivity Allowance for Equipment and Supplies
• Bonuses for Assisting with Business Development and Company Growth
• Morale Building and Company Events to Celebrate our Successes and Build our Community

At Erias Ventures, we are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
 
Referrals
Know a cleared professional looking for more in their career? Want some extra money for the Summer? If so, drop us a line with their name and contact information and you could be eligible for a referral bonus up to $10,000 for each successful hire.
 
Not seeing the right position? Drop us a line to be notified as we add new contracts and opportunities!
 
Please send referrals and inquiries to:
jobs@eriasventures.com
 
To learn more about our company visit our webpage or LinkedIn.