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Enterprise - Outreach Coordinator - Customer Relations, Query

Annapolis Junction, MD
Erias Ventures was founded to serve its customers with an entrepreneurship mindset. We value open communicationtaking actionbeing committedpersevering through challenges and failures, and sharing innovative ideas.

We are seeking engineers who wish to grow their careers and want to become part of a strong, entrepreneurial-minded, and technical company focused on bringing innovative solutions to the difficult mission problems facing our customers.

Description
The Outreach Coordinator is responsible for providing customer support, including coordinating and orchestrating customer relations, program meetings. The Outreach Coordinator will coordinate with analysts to publicize product capabilities as well as collect requirements and feedback for existing 

Requirements
A current Top-Secret/SCI with FS polygraph security clearance is required. Candidates cannot be sponsored or nominated for a government security clearance under this position.
 
Three (3) years’ experience in Computer Science, Computer Engineering, or a related discipline. One (1) year experience providing customer support, including coordinating and orchestrating customer relations, program meetings, and knowledge of query syntax, data flows, and traffic manipulation. One (1) year combined experience in using word processing/desktop publishing, spreadsheets and graphic presentation programs. Knowledge of coordinating with analysts to publicize product capabilities as well as collect requirements and feedback for existing capabilities is required. Associate’s degree in a technical or business discipline from an accredited college or university is required. Two (2) years of additional related experience may be substituted for an associate’s degree.

Required skills:
  • Understand query syntax, data flows, and traffic manipulation 
  • Coordinate with analysts to publicize product capabilities as well as collect requirements and feedback for existing capabilities
  • Provide customer support, including coordinating and orchestrating customer relations, program meetings
  • Design and implement strategy and communications campaigns to engage all levels of stakeholders 
  • Create marketing and educational materials to support the strategy and communications efforts 
  • Oversee community engagement to maximize engagement advocacy 
  • Effectively translate data findings into insights that can be easily understood by stakeholders 
Benefits
Erias Ventures provides employees with a complete benefits package that includes:
  • Above Market Hourly Pay that includes Paid Time OffBirthday Off, Flexible Work Schedules
  • 11% Roth or Traditional 401k with Immediate Vesting and Deposit
  • Company subsidized Medical Coverage
  • 100% Company Paid Vision and Dental Coverage
  • 100% Company Paid Long Term DisabilityShort Term Disability, and Group Life Insurance
  • Monthly Internet and Telephone Reimbursement
  • Company Paid Professional Development and Training
  • Technology and Office Allowance for Equipment and Productivity Supplies
  • Amazon Prime Membership
  • Quarterly Bonuses for Assisting with Business Development and Company Growth
  • Gift Cards and Gifts for Birthday and Work Anniversary
  • Morale Building and Company Events to Celebrate our Successes and Build our Community
  • Quarterly Employee Referral Bonuses
At Erias Ventures, we are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
 
Referrals
Know a cleared professional looking for more in their career? Want some extra money for the Summer? If so, drop us a line with their name and contact information and you could be eligible for a referral bonus up to $10,000 for each successful hire.
 
Not seeing the right position? Drop us a line to be notified as we add new contracts and opportunities!
 
Please send referrals and inquiries to:
jobs@eriasventures.com
 
To learn more about our company visit our webpage or LinkedIn.
 

 
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